Terms of Service

1. Introduction Welcome to Neo-Nutrition Solutions Ltd (“Company”, “we”, “our”, or “us”). These Terms and Conditions (“Terms”) govern your access to and use of our website located at www.neo-nutritionsol.co.ke (the “Service”), operated by Neo-Nutrition Solutions Ltd. Our Privacy Policy also forms part of your agreement with us and explains how we collect, use, and protect your personal information.

By accessing or using the Service, you confirm that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. If you do not agree with any part of these Terms, you must not use the Service. These Terms apply to all visitors, users, and anyone who accesses or uses the Service.

2. Communications By using our Service or providing your contact details, you may receive service-related communications from us (such as appointment confirmations or responses to enquiries). You may also choose to receive newsletters, educational content, or promotional materials. You can opt out of marketing communications at any time by using the unsubscribe link in our emails or by contacting us at inquiries@neo-nutritionsol.co.ke.

3. Services and Purchases Our Service primarily provides information about our clinical nutrition and wellness services. Where you purchase or book any product or service through the website or directly with us:

• You confirm that the information you provide is accurate and complete.
• You confirm that you have the legal right to use any payment method you supply.
• Payments may be processed through third-party payment providers. Their use of your information is governed by their own privacy policies and our Privacy Policy.

We reserve the right to refuse or cancel any booking or order if there is an error in pricing or description, if the service is unavailable, or if we suspect fraudulent or unauthorized activity.

4. Refunds Refunds for paid services or packages will be handled in accordance with the specific terms communicated at the time of booking or purchase. Where a refund is applicable, requests must generally be made within 30 days of the original payment, subject to the nature of the service already delivered.

5. Content on the Website All content on the Service — including text, graphics, logos, images, and materials — is the property of Neo-Nutrition Solutions Ltd or used with permission. It is protected by copyright and other intellectual property laws. You may not copy, reproduce, distribute, modify, or use any content from the Service for commercial purposes without our prior written permission. The information on this website is provided for general educational and informational purposes only. It does not constitute personalized medical or clinical nutrition advice. Always consult a qualified healthcare professional for individual advice.

6. Prohibited Uses You agree to use the Service only for lawful purposes. You must not:

• Violate any applicable Kenyan or international law
• Attempt to gain unauthorized access to any part of the Service, servers, or systems
• Introduce viruses, malware, or other harmful code
• Use automated systems (bots, scrapers, etc.) to access or copy content without permission
• Impersonate the Company, our staff, or any other person
• Engage in any activity that disrupts, damages, or interferes with the proper functioning of the Service
• Use the Service in any way that is harmful, fraudulent, threatening, or offensive

7. No Use by Minors The Service is intended only for individuals aged 18 years and older. By using the Service, you confirm that you are at least 18 years of age and have the legal capacity to enter into these Terms.

8. Intellectual Property The Service and all original content, features, and functionality remain the exclusive property of Neo-Nutrition Solutions Ltd and its licensors. Our name, logo, and trademarks may not be used without our prior written consent.

9. Copyright We respect the intellectual property rights of others. If you believe that any content on the Service infringes your copyright, please notify us in writing at inquiries@neo-nutritionsol.co.ke with the subject line “Copyright Infringement” and provide sufficient details of the alleged infringement.

10. Feedback Any feedback, suggestions, or ideas you provide regarding the Service may be used by us freely and without obligation to you. By submitting feedback, you grant us a perpetual, royalty-free right to use it for any purpose.

11. Links to Third-Party Websites The Service may contain links to third-party websites or services that are not owned or controlled by us. We are not responsible for the content, privacy practices, or terms of those third-party sites. We encourage you to review their terms and privacy policies.

12. Disclaimer of Warranties The Service is provided on an “as is” and “as available” basis. To the fullest extent permitted by law, we make no warranties, express or implied, regarding:

• The accuracy, completeness, or reliability of any content
• That the Service will be uninterrupted, error-free, or free of viruses
• That the Service will meet your specific requirements

Nutrition and health-related information on the website is general in nature and should not be relied upon as a substitute for professional clinical advice.

13. Limitation of Liability To the maximum extent permitted by Kenyan law, Neo-Nutrition Solutions Ltd and its officers, employees, and agents shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or related to your use of the Service. Where liability cannot be excluded, our total liability shall be limited to the amount you paid for the specific service giving rise to the claim (if any).

14. Termination We may suspend or terminate your access to the Service at any time, without prior notice, if you breach these Terms or for any other reason at our discretion. Provisions that by their nature should survive termination (including intellectual property, disclaimers, and limitation of liability) will continue to apply.

15. Governing Law These Terms shall be governed by and construed in accordance with the laws of Kenya. Any disputes arising under these Terms shall be subject to the exclusive jurisdiction of the courts of Kenya.

16. Changes to the Service and Terms We reserve the right to modify, suspend, or discontinue the Service (or any part of it) at any time without notice. We may also update these Terms from time to time. The updated version will be posted on this page with a revised “Last Updated” date. Your continued use of the Service after changes are posted constitutes your acceptance of the revised Terms.

17. Severability If any provision of these Terms is found to be invalid or unenforceable by a court of competent jurisdiction, the remaining provisions shall continue in full force and effect.

18. Acknowledgement By using the Service, you acknowledge that you have read these Terms and Conditions and agree to be bound by them.

19. Contact Us If you have any questions about these Terms, please contact us: Neo-Nutrition Solutions Ltd

Email: inquiries@neo-nutritionsol.co.ke

Website: www.neo-nutritionsol.co.ke