Questions
Frequently asked questions
If your question is not here, just ask. We answer every message.
Appointments & booking
Do I need a doctor referral to book?
No. You can book a consultation directly. If your care needs input from your doctor, we will tell you and can write to them with your consent.
Are online consultations as effective as in-clinic?
For most nutrition care, yes. Online works well for reviews, planning and ongoing support. Some assessments - body composition in particular - need an in-clinic visit, and we will tell you when that applies.
What should I bring to my first appointment?
Any recent lab results, a list of medications and supplements you take, and a rough idea of what you ate over the last three days. That is enough to start.
Corporate wellness
Can my employer pay for staff consultations?
Yes. We invoice organisations directly under our corporate wellness programs. Talk to us about a retainer or a screening day.
Payment & receipts
How do I pay?
M-Pesa, card or bank transfer. You can pay when you book or at the clinic. A receipt is issued automatically and is always available in your client portal.
Privacy & your records
Is my health information private?
Yes. Your clinical records are visible only to you and the practitioners caring for you. They never appear on any public part of this website.