Privacy Policy

1. Introduction Welcome to Neo-Nutrition Solutions Ltd (“we”, “us”, or “our”). We operate the website www.neo-nutritionsol.co.ke (the “Service”). This Privacy Policy explains how we collect, use, store, protect, and disclose your personal information when you visit our website or use our services. By using our Service, you agree to the collection and use of information in accordance with this Policy. We are committed to protecting your privacy in line with the Data Protection Act, 2019 of Kenya and the professional ethical standards of the Kenya Nutrition and Dietetics Institute (KNDI).

2. Definitions

Service means the website www.neo-nutritionsol.co.ke operated by Neo-Nutrition Solutions Ltd. Personal Data means any information relating to an identified or identifiable natural person. Usage Data means data collected automatically from the use of the Service (e.g. page visits, time spent, browser type). Cookies means small files stored on your device. Data Controller means Neo-Nutrition Solutions Ltd, which determines how and why your personal data is processed.

3. Information We Collect We collect only the information necessary to provide and improve our services. 3.1 Personal Data You Provide When you contact us, book a consultation, or interact with our Service, we may collect:

• Full name
• Email address
• Phone number
• Physical address (if provided)
• Any health or dietary information you voluntarily share with us during enquiries or consultations

3.2 Usage Data We automatically collect certain technical information, including:

• IP address
• Browser type and version
• Pages visited and time spent
• Device type and operating system
• Referring website

3.3 Cookies and Tracking Technologies We use cookies and similar technologies to operate and improve our website. These include:

• Essential cookies – necessary for the website to function
• Preference cookies – remember your settings
• Analytics cookies – help us understand how visitors use the site

You can control or disable cookies through your browser settings. Note that disabling certain cookies may affect website functionality. We do not use advertising or behavioral remarketing cookies.

4. How We Use Your Information We use the information we collect for the following purposes:

• To respond to your enquiries and provide our nutrition and wellness services
• To schedule and manage consultations
• To improve our website and services
• To send relevant service-related communications (e.g. appointment reminders)
• To send newsletters or educational content only if you have opted in
• To comply with legal and professional obligations
• To protect the security and integrity of our Service

We will never sell your personal data.

5. Legal Basis for Processing (Kenya) We process your personal data under the following lawful bases in accordance with the Data Protection Act, 2019:

• Your consent
• Performance of a contract or service you have requested
• Compliance with a legal obligation
• Our legitimate interests (e.g. improving our services and website security), provided these do not override your rights

6. Data Retention We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by law or professional standards.

• Enquiry and contact data: generally retained for up to 2 years after last contact
• Client clinical records: retained in accordance with professional and legal requirements
• Website usage data: retained for a shorter period for analytical purposes

When data is no longer required, it is securely deleted or anonymized.

7. Data Sharing and Disclosure We may share your information only in the following circumstances:

• With trusted service providers who assist us in operating the website or delivering services (under strict confidentiality agreements)
• When required by law or in response to valid legal requests
• To protect the rights, safety, or property of Neo-Nutrition Solutions Ltd, our clients, or others
• In the event of a business transfer (e.g. merger or acquisition), subject to confidentiality protections

We do not sell, rent, or trade your personal data to third parties for marketing purposes.

8. International Data Transfers Your information is primarily processed and stored in Kenya. If any data is transferred outside Kenya, we will ensure that appropriate safeguards are in place to protect it in accordance with the Data Protection Act, 2019.

9. Data Security We take reasonable technical and organizational measures to protect your personal data against unauthorized access, loss, misuse, or alteration. However, no method of transmission over the internet or electronic storage is completely secure. While we strive to protect your data, we cannot guarantee absolute security. As a clinical nutrition practice, we also uphold strict professional confidentiality standards regarding any health-related information you share with us.

10. Your Rights Under Kenyan Law Under the Data Protection Act, 2019, you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate or incomplete data
• Request deletion of your data (subject to legal and professional retention requirements)
• Object to or restrict certain processing of your data
• Withdraw consent where processing is based on consent
• Lodge a complaint with the Office of the Data Protection Commissioner (ODPC)

To exercise any of these rights, please contact us at:

inquiries@neo-nutritionsol.co.ke

We may need to verify your identity before responding to your request.

11. Children’s Privacy Our services are not directed at children under the age of 18. We do not knowingly collect personal data from children. If you believe a child has provided us with personal information, please contact us so we can delete it.

12. Third-Party Links Our website may contain links to external websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review their privacy policies.

13. Changes to This Privacy Policy We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last Updated” date. Where appropriate, we will notify you of significant changes by email or a notice on our website. We encourage you to review this Policy periodically.

14. Contact Us If you have any questions about this Privacy Policy or how we handle your personal data, please contact us: Neo-Nutrition Solutions Ltd

Email: inquiries@neo-nutritionsol.co.ke

Website: www.neo-nutritionsol.co.ke